What should I do if I receive damaged goods?
Marika
Last Update 6ヶ月前
If the goods appear visibly damaged or show compliance issues, you must report it within 8 working days from delivery, as required by offline order regulations.
To open a claim, please fill out our damage report form (link available upon request), and include:
Once your report is received, our team will carefully evaluate the case and provide clear instructions on how to proceed with a replacement or resolution.
We recommend opening the package carefully upon delivery (avoid using box cutters), and keeping both the packaging and wallpaper rolls until full inspection is complete.
To open a claim, please fill out our damage report form (link available upon request), and include:
- Detailed photos of the damage
- Pictures of both the external and internal packaging
- Your order number and delivery date
Once your report is received, our team will carefully evaluate the case and provide clear instructions on how to proceed with a replacement or resolution.
We recommend opening the package carefully upon delivery (avoid using box cutters), and keeping both the packaging and wallpaper rolls until full inspection is complete.